Protection of Personal Data and Clarification Text

1) Scope of Clarification and Purposes of Data Processing

Kensa Electric Wheelchairs (“Company”) attaches great importance to the security of your personal data within the scope of the Personal Data Protection Law No. 6698 (“KVKK”). In this context, data may be processed for the purposes of managing order processes, evaluating return requests, providing after-sales support, and fulfilling legal obligations.

In addition, your contact information may be used to respond to your requests more quickly. Furthermore, limited sharing is conducted with authorized institutions and persons only when necessary and in accordance with the legislation. Therefore, your data is not transferred to third parties randomly.

To submit your rights-related requests, you can write to info@kensatekerleklisandalye.com; this ensures your application is recorded and the process proceeds systematically.

2) Privacy Policy and Security Approach

Your privacy is important to us. Therefore, the transactions you perform through our site are protected by security measures such as encrypted connections (SSL). In addition, the security level is enhanced with access authorizations, log records, and operational controls.

Collected personal information (name-surname, phone, e-mail, address, etc.) is used only for order processes, customer support, and legal requirements. Moreover, no sharing is done with third parties for marketing purposes without your explicit consent; therefore, no sale of data is involved.

For additional information, you can review our Cookie Policy page. You may also consult the WHO – Assistive Technology resource for general international information.

3) Return and Delivery Conditions

Return and Exchange

• You may have a right of return within 14 days from the date of product delivery.

• The product to be returned must have undamaged packaging, be unused, and be in a resalable condition.

• The right of return may not apply to products that are custom-made or cannot be returned due to hygiene reasons.

Return Procedure

• First, send your return request to info@kensatekerleklisandalye.com.

• After approval, send the product back via cargo along with its invoice.

• Following the product inspection, the refund is generally completed within 7 business days.

Delivery

• Orders are mostly shipped within 2–4 business days.

• Delivery times may vary for custom-made products; therefore, prior notification is important.

• You can use the My Account page to view order and process details; additionally, if you have any questions, you can receive support from our Contact page.