Frequently Asked Questions

Yes. Our powered and manual wheelchairs are covered by the manufacturer’s warranty. The warranty period is generally 2 years; however, as it may vary depending on the model, we recommend reviewing the warranty terms page before purchasing. You can also contact us for proper guidance during the warranty process.

After order confirmation, products are generally shipped within 2–4 business days. However, during busy periods or for custom-made products, the delivery time may be extended. Therefore, it is advisable to plan ahead before placing your order. You can also easily track the process through shipment tracking.

After order confirmation, products are generally shipped within 2–4 business days. However, during busy periods or for custom-made products, the delivery time may be extended. Therefore, it is advisable to plan ahead before placing your order. You can also easily track the process through shipment tracking.

Unless otherwise stated in the product details, shipping costs are borne by the buyer. However, free shipping options may be offered during promotional periods; therefore, you should check the information provided on the product page.

Although we are based in İzmir, we ship our products to all cities across Turkey via cargo. We also provide assistance with technical support and spare parts guidance. Therefore, the process can be managed regardless of the city; moreover, with accurate information, it progresses faster.

You can send your return request to info@kensatekerleklisandalye.com . After your request is approved, you will be guided through the next steps; this ensures your process proceeds in a more organized manner. You may also review the order details on the “My Account” page if you would like to check the general procedures.

Yes, we provide made-to-measure production and modification support. Therefore, it becomes easier to make recommendations after clarifying measurements, weight, usage area, and daily needs. Moreover, when you proceed with the correct measurements, comfort increases; consequently, long-term use becomes more comfortable.

Yes, the lithium batteries are domestically manufactured. In addition, solutions can be offered for different sectors. However, it is necessary to follow the manufacturer’s instructions when using the battery/charging system, as proper charging habits extend the battery life.

Dumlupınar Street No:27/A, Mansuroğlu Neighborhood, Bayraklı / İzmir. However, it would be better to get an appointment/product confirmation via the contact page before visiting; this way, you will not waste time.